SPARK COMPLAINT REGISTRATION:QUEST:DDOS AND GOVERNMENT EMPLOYEES CAN RAISE A SOFTWARE ISSUE, RECEIVE AN SMS TICKET NUMBER, AND TRACK PROGRESS UNTIL IT IS RESOLVED:CLICK HERE

SPARK COMPLAINT REGISTRATION:QUEST:DDOS AND GOVERNMENT EMPLOYEES CAN RAISE A SOFTWARE ISSUE, RECEIVE AN SMS TICKET NUMBER, AND TRACK PROGRESS UNTIL IT IS RESOLVED:TO RAISE A COMPLAINT CLICK HERE

The QUEST (Quality Enhancement Support Tracking) system is the official, modernized portal introduced by the Finance Department of Kerala to replace the old email-based grievance system for SPARK issues.

Drawing and Disbursing Officers (DDOs) and individual Government Employees can log technical glitches, receive instant text confirmations, and trace the processing of their requests transparently.

## Core Workflow of SPARK QUEST

1. Raise a Ticket: Instead of drafting an email, users log into the dedicated portal (quest.spark.gov.in) and select "Open New Ticket".

2. Instant SMS Ticket Number: Upon successful submission, a unique ticket number is instantly dispatched via SMS to the mobile number registered in the employee's SPARK database.

3. Track Real-Time Progress: Users can select "Check Ticket Status" at any time, inputting their Ticket Number and Permanent Employee Number (PEN) to see updates until resolution.

### How to Register a Software Issue on QUEST

When opening a new ticket, ensure you fill out the required profile details precisely as they appear in your SPARK profile:

• Basic Credentials: Full Name, PEN, Registered Email ID, and Registered Contact Number.

• Select the Issue Category: Choose the exact technical module that requires fixing. Common categories include:

  • Payroll & Increments: Pay Revision Arrear, Terminal Surrender, Encashment, Non-Payment, Allowance Correction.

  • Service & Profile Data: Transfer, Leave, Deputation, Name/Designation Change, Duplicate PEN, Aadhar Correction, Property Returns.

  • Technical/Access: Password issues, DSC Aided/Others, Biometric Attendance, Spark ID, Bank data updates.

• Message & Documentation: Type a detailed summary of the software glitch. You can upload relevant official supporting documents (such as letters or order copies) as a single file (PDF, JPG, JPEG, or PNG) under 1 MB.

⚠️ Important Policy Notes (Circular No. 82/2020/Fin):

• For Aided School Institutions, the supporting document must be counter-signed by the authorized higher official.

• Do not duplicate tickets: Create only one ticket per issue. Multiple distinct issues, however, require separate tickets.